Terms & Conditions
Core account rules, payment processing, withdrawal verification, dispute resolution, and your right to close your account.
LEGAL REFERENCE
Terms & Conditions That Protect You
When you open an account with 3ds, you're entering into a straightforward agreement built around fair play, secure payments, and transparent withdrawals. These terms lay out exactly how...
Account SecurityPayment ProcessingWithdrawal VerificationDispute ResolutionAccount Closure Rights
Our Legal Position in Pakistan
3ds operates where local law permits in supported regions across Pakistan. Your account is subject to our full Terms & Conditions, which govern deposits, real payout rounds, account suspension, and termination. All transactions are logged and held against our payment processor records. Disputes are resolved through our support team first; if unresolved after 14 days, you may escalate to our designated complaints
officer. Your personal data and deposit information are protected under data-protection principles consistent with Pakistani digital commerce practice. Withdrawal requests are processed within 48 hours of verification, with settlement timing dependent on your payment method—JazzCash and Easypaisa typically settle same-day or next business day. Raast transfers follow State Bank of Pakistan clearing schedules. SadaPay withdrawals clear within one business day.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY THESE TERMS MATTER
Our Commitment to Clarity
Written Acknowledgement
You review and accept these terms before your account activates. We keep a dated copy in your account history so you always see what you agreed to.
Real Withdrawal Timelines
Our terms specify exact settlement windows by payment method—JazzCash within hours, Easypaisa same-day, SadaPay next business day, Raast per State Bank clearing.
Dispute Resolution Process
If a payout doesn't match your expected balance, our terms define the exact investigation steps, evidence we collect, and your right to escalate after 14 days.
Account Closure Rights
You can close your account anytime with zero penalty. Our terms outline remaining balance handling and your data retention rights after closure.
Plain-Language Sections
Each term section includes plain-English examples so you understand how Deposit references, withdrawal verification, and suspension rules apply to your real account.
Pakistan-Focused Payment Rules
All payment sections reference JazzCash, Easypaisa, SadaPay and Raast specifically, with local tax treatment and State Bank compliance notes built in.
TERMS ACROSS 3DS
How Our Policies Work Together
Privacy Policy
How we collect, store, and protect your personal data; your rights to access and delete information; third-party sharing rules.
Payment Method Terms
JazzCash, Easypaisa, SadaPay and Raast specific rules: deposit fees, withdrawal holds, transaction limits, and processor contact details.
Account Security Policy
Password requirements, two-factor authentication options, suspicious-activity reporting, and your liability for unauthorised access.
Withdrawal & Settlement Rules
Exact timelines for each payment method, verification requirements, holds for anti-fraud checks, and bank holiday handling.
Complaints & Appeals
Step-by-step process for raising disputes, our 14-day response window, escalation paths, and independent ombudsman access where applicable.
Account Closure & Data Retention
How to permanently close your account, what happens to your remaining balance, how long we keep your transaction history, and export options.
Key Safeguards Built Into Our Rules
Transparent Deposit Processing
Your deposit via JazzCash, Easypaisa, SadaPay or Raast appears in your account within minutes. We publish exact settlement windows and hold any anti-fraud checks upfront.
Verified Withdrawals Only
All withdrawal requests trigger identity and bank-account verification once per method. This protects your funds and prevents unauthorised transfers from your account.
48-Hour Settlement Promise
Once verified, your payout begins settlement within 48 hours. JazzCash and Easypaisa typically complete same-day; Raast follows State Bank of Pakistan clearing schedules.
Clear Dispute Rights
If your payout doesn't match your account balance, you can raise a dispute through our support team. We investigate within 7 days and respond with findings in writing.
Anytime Account Closure
Close your account instantly through Settings. Remaining balance is returned to your registered payment method within 5 business days, no questions asked.
Data Privacy Commitment
Your personal, banking, and transaction data are encrypted and stored securely. We never sell your information and delete it within 12 months of account closure.
Terms & Conditions FAQ
Yes. You'll review this full agreement during account setup. We show you a summary and ask for explicit consent before your account becomes active. You can download a copy anytime from your account settings.
Material changes are notified to you via your registered email at least 14 days before they take effect. Non-material updates (like payment processor changes) are applied immediately with notification. You can close your account without penalty if you don't accept new terms.
We can suspend your account immediately if we detect fraud, money laundering, or account abuse. For routine violations, we send a written warning first. You have the right to request an investigation and appeal suspension within 30 days.
Withdrawal limits depend on your payment method and account age. JazzCash and Easypaisa have daily limits set by their processors; Raast and SadaPay follow individual bank limits. Your current limits appear in Settings > Withdraw.
We retain transaction records for 12 months after closure for compliance and dispute resolution. You can request a full export of your data anytime. After 12 months, records are securely deleted unless law requires retention.
Contact our support team with your transaction ID and expected amount. We investigate within 7 days, checking your account records against our payment processor logs. You'll receive written findings and any corrective action within 14 days.
No. You're solely responsible for keeping your password and two-factor code confidential. If you suspect unauthorised access, notify our support team immediately. We'll freeze the account and investigate. You're not liable for fraudulent activity if you report it within 48 hours.